Welcome to PTonic.
These Terms & Conditions (“Terms”) govern your use of our website www.ptonic.my and any purchases made through it. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website.

1. About Us

This website is operated by Transhealth (M) Sdn Bhd, a company incorporated in Malaysia.
PTonic is a brand managed under Transhealth (M) Sdn Bhd.

2. Eligibility

By using this website, you confirm that:

• You are at least 18 years old, or

• You have permission from a parent or legal guardian to use this site.

3. Products & Information

We make every effort to ensure that product descriptions, images, pricing, and information on this website are accurate. However:

• Product images are for illustration purposes only.

• Actual packaging, colour, or appearance may vary.

• Product information is not intended to replace professional medical advice.

PTonic products are natural functional drinks, not medicines.

4. Orders & Payments

• All orders are subject to availability and confirmation of payment.

• Prices are listed in Malaysian Ringgit (MYR) unless stated otherwise.

• We reserve the right to cancel or refuse any order at our discretion, including in cases of pricing errors or suspected misuse.

Payments are processed through third-party payment providers. We do not store your payment details.

5. Shipping & Delivery

• Delivery timelines are estimates and may vary depending on location and courier service.

• We are not responsible for delays caused by courier partners, customs clearance, or circumstances beyond our control.

• Risk of loss passes to you upon delivery.

6. Returns & Refunds

Due to the nature of consumable health products:

• Opened or used products are not eligible for return or refund.

• Refunds or replacements may be considered for damaged, defective, or incorrect items, subject to review.

Any request must be made within [e.g. 7 days] of receiving the product, with proof of purchase and supporting evidence.

7. Use of Website

You agree not to:

• Use the website for unlawful or fraudulent purposes

• Attempt to gain unauthorised access to our systems

• Copy, distribute, or misuse any content without permission

We reserve the right to restrict or terminate access if misuse is detected.

8. Intellectual Property

All content on this website, including but not limited to:

• Logos

• Brand names

• Text

• Images

• Videos

are the property of Transhealth (M) Sdn Bhd / PTonic, unless otherwise stated.
Unauthorised use is strictly prohibited.

9. Health Disclaimer

Information provided on this website is for general informational purposes only and is not intended as medical advice.

Always consult a healthcare professional before starting any supplement, especially if you are pregnant, nursing, taking medication, or have a medical condition.

10. Limitation of Liability

To the fullest extent permitted by law:

• We shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

• Our total liability shall not exceed the amount paid for the product purchased.

11. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data.

12. Changes to These Terms

We may update these Terms from time to time without prior notice.
Changes will be effective once posted on this page.

Your continued use of the website constitutes acceptance of the updated Terms.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of Malaysia.

14. Contact Us

If you have any questions about these Terms, please contact us at:

📱 Email: pt.nic.ptonic@gmail.com
🌐 Website: www.ptonic.my
📱 Customer Care: 012-711 5922