PTonic (www.ptonic.my) is operated by Transhealth (M) Sdn Bhd (“we”, “our”, “us”).
We are committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.

1. Personal Data We Collect

We may collect the following information:

• Name

• Contact number

• Email address

• Shipping address

• Billing information

• Order and purchase history

• IP address, browser type, and usage data

2. How We Collect Your Data

Your data may be collected when you:

• Register an account

• Place an order

• Submit a contact form

• Subscribe to our newsletter

• Communicate with our support team

• Browse our website (via cookies and analytics tools)

3. Purpose of Data Collection

We use your personal data for:

• Order processing and delivery

• Customer support

• Transaction confirmation and updates

• Website improvement and analytics

• Marketing communications (with consent)

• Legal and regulatory compliance

4. Disclosure of Personal Data

We do not sell or trade your personal data.
Your information may be shared with trusted third parties such as:

• Logistics partners

• Payment service providers

• IT and system service providers

• Regulatory or legal authorities (if required by law)

5. Data Security

We implement reasonable security measures to protect your personal data.
However, no method of transmission over the internet is completely secure.

6. Data Retention

Personal data is retained only as long as necessary for its intended purpose or as required by law.

7. Your Rights

Under PDPA, you have the right to:

• Access your personal data

• Request corrections

• Withdraw consent

• Restrict or object to certain processing

8. Cookies

We use cookies to enhance user experience, analyze traffic, and remember preferences.
You may disable cookies in your browser settings.

9. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for their privacy practices.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time.
Changes will be posted on this page and take effect immediately.

11. Contact Us

For any privacy-related inquiries, please contact us at:

📧 Email: pt.nic.ptonic@gmail.com
🌐 Website: www.ptonic.my
📱 Customer Care: 012-711 5922